Delayed train: your European rights
The common floor for every rail operator in the Union
Since 7 June 2023, the rights of rail passengers in the European Union are set by regulation (EU) 2021/782. It applies to every operator, SNCF included. Operators may do better, never less.
The points below summarise article 19 of the regulation. The official text, linked at the bottom of the page, is what counts.
The compensation scale
The delay is measured at arrival at the final destination on the ticket.
- under 60 minutes: no compensation under the regulation
- 60 to 119 minutes: 25% of the ticket price
- 120 minutes or more: 50% of the ticket price
Compensation is due when the ticket has not already been refunded. It must be paid within one month of the claim. An amount under 4 euros may not be paid.
Exceptions
The operator may refuse compensation if it proves exceptional circumstances, or if the delay was caused by the passenger or a third party.
What a record can do for you
The train pages of this site keep the times and delays reported by open sources. It is a useful trace of what was announced. It is not official proof: the operator calculates the delay with its own data.
Official sources
From what delay am I entitled to European compensation?
From 60 minutes late at arrival: 25% of the ticket price for 60 to 119 minutes, 50% from 120 minutes. Source: article 19 of regulation (EU) 2021/782.
How does this relate to the SNCF G30?
The European regulation sets a minimum. On some trains SNCF applies its own guarantee, the G30, which starts at 30 minutes. See our G30 guide.
How fast must compensation be paid?
Within one month of the claim (article 19 of the regulation). The passenger can ask for money rather than a voucher.
Can the operator refuse?
Yes, if it proves exceptional circumstances, or if the delay was caused by the passenger or a third party. Compensation under 4 euros may not be paid.
Does this site file the claim for me?
No. Train en Direct has no link with the operators and does not sell tickets. The claim goes to the operator that issued the ticket.